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Troubleshooting
Lessons learned from the field, solving weird problems, diagnosing root causes, and saving the day without parts.


SharkTap vs. Switch Mirror: The Network Tap That Finally Shows the Truth
Switch mirrors skip truths. A network tap like SharkTap shows both sides of BACnet/IP, preserving timing and packets so you can fix problems fast.

Alex Khachaturian
Nov 126 min read


BACnet Max Master: If You Don’t Know, Now You Know
Tighten BACnet Max Master to the highest live MAC + buffer. Cut PFM roll-calls, shrink token rotation, and make MS/TP feel instant.

Alex Khachaturian
Nov 107 min read


Chiller Sounds: What They Mean and How to Fix Them
Translate chiller sounds into fixes. A field-ready guide to hiss, whine, rattle, surge, and the four numbers that remove 80% of guesswork.

Alex Khachaturian
Nov 58 min read


RS-485 Line Bias & Termination: The 15-Minute Health Check Every Tech Should Do
A 15-minute meter check to verify RS-485 line bias, termination, and Shield reference, so you stop ghost drops and fix comms with physics, not guesses.

Alex Khachaturian
Nov 37 min read


The Best $20 Investment I Ever Made in: USB to RS-485 Adapter
The best $20 in BAS? A USB-to-RS-485 adapter. Tap MS/TP & Modbus, see the token, catch the culprit, and prove the fix, fast.

Alex Khachaturian
Oct 299 min read


Freeze Protection: The Winter BAS Checklist That Prevents Cracked Coils
A field-tested freeze protection guide for BAS: what to check, how to test AHUs, hydronic loops, and snowmelt, so you prevent cracked coils and costly calls.

Alex Khachaturian
Oct 277 min read


Wireshark Basics for BAS Techs: 7 Filters That Solve 80% of Problems
Seven copy-paste Wireshark filters, clean capture setups, and RS-485 wiring tips that solve 80% of BACnet/IP and MS/TP problems, fast.

Alex Khachaturian
Oct 227 min read


When “Hand-Off-Auto” Isn’t Really Auto: Hidden Override Traps
“Auto” lies when something upstream has control. Find hidden overrides, VFD Local, bypass, safeties, priority arrays, and fix RS-485 noise that mimics overrides.

Alex Khachaturian
Oct 2010 min read


Thermal Cameras Don’t Lie: The Fastest Way to Catch Hidden BAS Failures
Thermal cameras expose BAS failures you’d never catch otherwise, leaks, overheating relays, airflow issues. Here’s how to use them.

Alex Khachaturian
Oct 154 min read


Leave It Better Than You Found It: The Technician’s Golden Rule
A technician’s golden rule: the job isn’t finished until the space looks untouched, or better. Here’s how to make it stick.

Alex Khachaturian
Oct 134 min read


BAS Communication Wires: The Tool You Didn’t Know You Needed
Most BAS failures hide in comm wires. Learn how a PicoScope reveals noise, shorts, and signal loss, saving hours of troubleshooting.

Alex Khachaturian
Oct 15 min read


Zone Temperature Sensors: Why They Lie and How to Catch Them in the Act
Zone temps lie for predictable reasons. Use this 15-minute truth test and fix order to prove what’s real and stop callbacks.

Alex Khachaturian
Sep 296 min read


The Digital Tools Every BAS Tech Should Have on Their Laptop
The essential BAS digital tools every tech should carry: Wireshark, Yabe, Nmap, Greenshot, and more to troubleshoot faster and prove results

Alex Khachaturian
Sep 247 min read


Loaded Filters, Unchecked Strainers, Bent Fins: The Hidden Efficiency Killers
Filters, strainers, and bent fins are silent efficiency killers. Here’s how they lie to your BAS and how to stop them.

Alex Khachaturian
Sep 226 min read


Outside Air Economizers & Stuck Dampers: Hidden Energy Failures
Economizers should save you money, unless the OA damper is stuck or the logic is wrong. Use this field-ready guide to diagnose, repair, and lock in real savings.

Alex Khachaturian
Sep 156 min read


The Hidden Costs of Cheap Tools: Why “Good Enough” Will Burn You in the Field
Cheap tools don’t just break, they break your credibility. Discover why “good enough” will cost you more in the field, and the pro gear worth every penny.

Alex Khachaturian
Sep 98 min read


BAS Time Sync: Stop Clock Drift Wrecking Your System
Your BAS isn’t moody, your clocks are. Unify BAS time sync so schedules hit, trends align, and alarms become evidence, not guesswork.

Alex Khachaturian
Sep 89 min read


Autumn Economizer Tune-Up: Catch the Lies Before Heat Season
Your economizer is lying to you this month. Here’s the 30-minute autumn tune-up to fix sensors, mechanics, and logic, before heating season burns your budget.

Alex Khachaturian
Sep 16 min read


Why Bad BAS Graphics Are Quietly Killing Your Productivity
Bad BAS graphics cost time, money, and trust. Use this operator-first design playbook to simplify screens, speed troubleshooting, and cut call volume.

Alex Khachaturian
Aug 237 min read


The Hidden Power of Default Setpoints: How Stuck Sensors Quietly Wreck Your BAS
The most dangerous number in your BAS is the one that looks normal. Learn how default setpoints and sensor fallbacks hide in plain sight and how to catch them fast.

Alex Khachaturian
Aug 2311 min read
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